Privacy Policy

1. Introduction

DOLCE LOOKS ("Dolce", "DL", "we", "our", "us", operating through dolcelooks.co.za and dolcelooks.com) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data.

2. Information Collection and Use

2.1 Types of Information Collected

We collect the following information to process orders and provide our services:

• Full name
• Delivery address
• Billing address
• Telephone numbers
• Email address
• Credit/debit card information (for payment processing)
• Username and password (for account access)

2.2 Purpose of Collection

Your information is used to:

• Process and fulfill your orders
• Respond to your questions or comments
• Manage your account
• Send notifications about promotions (with opt-out option)
• Ensure secure access to your personal account

3. Customer Registration

3.1 Registration Requirements

To purchase products, you must complete our registration process, which includes:

• Providing personal details (name, addresses, contact information)
• Supplying a valid email address for account activation
• Creating a secure password

3.2 Account Activation

An activation email will be sent to verify your email address and activate your account.

4. Payment Processing

4.1 Security Measures

• All financial information is encrypted using industry-standard SSL technology
• Credit/debit card details are processed by our trusted online merchant partners
• Access to sensitive financial information is strictly limited
• Financial data is stored on secure servers at undisclosed locations

4.2 Payment Options

We accept:

• Credit/debit cards
• Electronic Funds Transfer (may require additional information)
• Payflex, PayJustNow

5. Information Sharing and Third Parties

5.1 Limited Disclosure

We may share necessary information with trusted third parties for:

• Delivery services
• Payment processing
• Other essential business functions

5.2 Third Party Obligations

All third-party service providers:

• Have limited access to your information
• Are bound by strict confidentiality agreements
• Receive only relevant information required for their specific function

6. Data Protection Commitment

6.1 Security Measures

We protect your information through:

• Advanced online security systems
• Strict offline data protection protocols
• Regular security audits and updates

6.2 Our Commitment

We will never:

• Sell your personal information
• Rent or exchange your data with outside parties
• Share your information without consent, except as outlined in this policy

7. Marketing Communications

• You may receive promotional information about our products and services
• You have the right to opt out of marketing communications at any time

8. Contact Us

For any privacy-related concerns or questions about this policy, please contact our customer support team.

9. Updates to Privacy Policy

We reserve the right to update this privacy policy. Any changes will be reflected on this page.